Shipping policy
Shipping Policy
Effective Date: Nov. 1st of 2024
FatFools is committed to providing you with a seamless shopping experience, including reliable and timely shipping. This Shipping Policy outlines our shipping methods, rates, delivery times, and related information.
1. Shipping Destinations
FatFools ships to most locations within the United States of America and selective international destinations. Please note that some regions may have limited service or additional restrictions. Contact our customer service team at sales@millibilli.co if you have any questions about our ability to ship to your location.
2. Shipping Options and Costs
- Standard Shipping: Delivered within 10 business days. Shipping fees are calculated at checkout based on your location and the size/weight of your order.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.
3. Processing Time
- Orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
- Orders placed after Friday 18:00 EST or on weekends and holidays will be processed the next business day.
- During high-demand periods or promotional events, processing times may be longer. We will communicate any significant delays.
4. Order Tracking
Once your order is shipped, we will send you a shipping confirmation email with a tracking number. You can track your shipment through the carrier’s website. If you do not receive a tracking email within 10 business days, please contact our support team at sales@millibilli.co
5. Shipping Restrictions
- We do not ship to PO Boxes or APO/FPO addresses.
- Certain products may be subject to shipping restrictions based on country or regional regulations.
- If your order includes restricted items, we will contact you to discuss alternative options.
6. Customs, Duties, and Taxes (International Orders)
For international orders, you are responsible for any customs duties, taxes, or import fees imposed by your country’s customs agency. These charges are not included in our shipping fees and are typically collected upon delivery. Please check with your local customs office for more information on these charges before placing your order.
7. Lost, Delayed, or Damaged Shipments
- Lost or Delayed Shipments: If your shipment is delayed or lost in transit, please contact our customer service team at sales@millibilli.co . We will work with the carrier to resolve the issue and keep you updated on any developments.
- Damaged Shipments: If your order arrives damaged, please contact us within 7 days of delivery. Provide photos of the damaged items and packaging for our records, and we will assist you in filing a claim or arranging a replacement.
8. Shipping Policy Changes
FatFools reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.
9. Contact Us
For any questions about our Shipping Policy or to inquire about a specific order, please contact us:
[FatFools] Email: sales@millibilli.co
Thank you for choosing FatFools. We are dedicated to delivering your items promptly and safely.